Mistake Proofing for Lean Healthcare

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CHAPTER 4

For example, a healthcare provider might randomly select

patient charts on a monthly basis, audit them for incidences

of preventable harm, and track and use the information to

make process improvements.

Statistical quality control is better than judgment inspec-

tion because it systematically monitors and gives information

back to the process. It can drive continuous improvement.

However, because SQC relies on sampling rather than check-

ing every service or product, it does not ensure 100 percent

quality. It is still labor intensive, and although information is

tracked, feedback and corrective action are often slow.

4.5.2 Successi ...