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Acknowledgments
We at Rona Consulting Group (RCG) and Productivity Press deeply appreciate
the life work of Shigeo Shingo, developer of the ZQC system and author of
Zero Quality Control: Source Inspection and the Poka-Yoke System. Dr.Shingo’s
years of observation and thinking about quality have changed the face of man-
ufacturing around the world. We are grateful for the opportunity to share this
powerful approach and its applications to healthcare services and processes.
The development of Mistake Proong for Lean Healthcare has been a
team effort. In particular, we would like to thank UCSF Benioff Children’s
Hospital Oakland, Sutter Heal