Notes

Preface

1. “Information Technology,” Encyclopedia of Business and Finance, edited by Allison McClintic Marion (New York: Gale Cengage, 2001). eNotes.com, 2006, www.enotes.com/business-finance-encyclopedia/information-technology.

2. Gartner Press Release, “Gartner Says Worldwide IT Spending on Pace to Surpass $3.4 Trillion in 2008,” August 18, 2008.

3. Robert N. Charette, “Why Software Fails,” IEEE Spectrum (September 2005).

4. Gregory Clark, “Fatal Error: Buggy Software May Have Crashed Mars Polar Lander,” Space.com, March 31, 2000.

5. “Enterasys Increases Customer Satisfaction to 95% with the Service Cloud.” www.salesforce.com/showcase/stories/enterasys.jsp.

6. Daryl Plummer, “Gartner Webinar: Gartner Top Predictions for 2011: IT's Growing Transparency and Consumerization,” 2010, www.gartner.com/it/content/1462300/1462334/december_15_top_predictions_for_2011_dplummer.pdf.

CHAPTER 1 IT Fundamentals

1. “Information Technology,” Encyclopedia of Business and Finance, edited by Allison McClintic Marion (New York: Gale Cengage, 2001). eNotes.com, 2006, www.enotes.com/business-finance-encyclopedia/information-technology.

2. Gene Bellinger, Durval Castro, and Anthony Mills, “Data, Information, Knowledge, and Wisdom,” 2004, www.systems-thinking.org/dikw/dikw.htm.

3. Gartner Press Release, “Gartner Says Worldwide IT Spending on Pace to Surpass $3.4 Trillion in 2008,” August 18, 2008.

4. Robert N. Charette, “Why Software Fails,” IEEE Spectrum (September 2005).

5. Massachusetts ...

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