Chapter 12

Introduction to Case Study 2

Both Parts Two and Three of this book are focused on case studies. Part Two walked through a case study using a large and mature organization as its subject; Part Three covers a case study using a midsize and growing organization as its subject.

Chapters 12 to 16 walk through the full information technology (IT) assessment and optimization steps outlined over Chapters 1 to 6 for a midsize and growing company with a base of existing IT systems.

Figure 12.1 illustrates the steps involved in optimizing and assessing IT.

Figure 12.1 Steps for Optimizing and Assessing IT


The case study in Part Three of the book covers all of the steps shown in Figure 12.1. For context, the materials covered in Chapters 3 to 5 focused on the second step shown in Figure 12.1, “Assess the Situation,” and Chapter 6 focused on the third step in Figure 12.1, “Quantify the Situation.”


The subject of the case study for Part Three of the book is a company named Sigtuna Technologies. I refer to the company as Sigtuna.

Sigtuna was founded approximately 10 years ago in 2000 in Baltimore, Maryland. The company's headquarters remain in Baltimore. The company designs, builds, and supports a cloud-based enterprise software system. This system, named the Sigtuna Infinity System (or Infinity System), runs in the cloud, or remote from system users over the Internet. ...

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