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Optimizing and Assessing Information Technology: Improving Business Project Execution by K. Scott Proctor

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Chapter 10

The Operational Excellence Pillar of a Mature Organization

Chapter 10 is focused on the Operational Excellence Pillar of the IPM for the information technology (IT) assessment and optimization work related to Case Study 1.

As noted in earlier chapters, Chapters 7 to 11 of the book walk through the full IT assessment and optimization steps outlined over Chapters 1 to 6 for a large and mature company with a host of legacy IT systems. Figure 10.1, presented for the sake of context, highlights the steps involved in optimizing and assessing IT.

Figure 10.1 Steps for Optimizing and Assessing IT

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The case study in this part of the book covers all of the steps shown in Figure 10.1. The Operational Excellence Pillar is shown in Figure 10.2 in the context of the IT Pillars Model (IPM).

Figure 10.2 Operational Excellence Pillar in Context of IPM

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The Operational Excellence Pillar's place on the path from strategy to delivery is shown in Figure 10.3.

Figure 10.3 Operational Excellence Pillar in Context of Path from Strategy to Delivery

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I cover both assessing and optimizing each of the components of the Operational Excellence Pillar—those of People, Process, and Technology—over ...

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