6
Define the SHOULDs
Begin with the end in mind.
—Stephen Covey
You have undoubtedly heard the expression, “If you don’t know where you are going, then any route will do.” As a performance consultant, you want to ensure that you—and your client—know where you are going. Specifically, you want to identify three destinations:
For the required business results
For the performance of people who support those business results
For the organizational ...
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