Performance Consulting, 3rd Edition

List of Figures

1.1    Performance Consulting Process

2.1    Need Hierarchy

2.2    Components of a Gaps Map

2.3    Gaps Map for Manufacturing Situation

4.1    Direction of Reframing Discussions

4.2    Starter List of SHOULD, IS, CAUSE Questions

4.3    Logic Path That Begins on Performance Side of Map

4.4    Logic Path That Begins on the Business Side of Map

5.1    Direction of Proactive Discussions

6.1    Applications from SHOULD Assessments

7.1    Skill and Frequency Matrix

7.2    Accomplishment: Maintain Contact with Store Manager/Owner, Encourage Acceptance of New/Additional Products

7.3    Accomplishment: Respond to Problems or Complaints from Store Manager/Owner

8.1    Root Cause Categories for Gaps

8.2    Unabridged Root Cause Categories ...