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List of Figures
List of Tables
Introduction: Stop Jumping to Solutions and Make Performance Your Business!
What Is the Alternative?
Performance Consulting Process
1 Performance Consulting: The Process
Types of Work
Our Partners in the Performance Consulting Process
The Performance Consulting Process
Performance Consulting Pointers
2 Performance Consulting: The Mental Model and Logic
The Need Hierarchy
The SHOULD-IS-CAUSE Logic
Gaps Map: Here’s How It’s Done
FIRST PHASE:Identify Strategic Opportunities
3 Build Client Partnerships
4 Identify Strategic Opportunities Reactively
Reframing—What Is It?
Core Practices to Use in Reframing ...