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Performance Consulting, 3rd Edition by Dick Handshaw, Patricia Pulliam Phillips, Jack J. Phillips, James C. Robinson, Dana Gaines Robinson

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SECOND PHASE

Assess Business and Performance Needs

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In this section of the book are the following chapters:

CHAPTER 6: DEFINE THE SHOULDS

Identifying the business goals as well as performance and organizational requirements in specific terms is essential to a successful performance consulting initiative. Once you have determined the SHOULD business results, you next identify the SHOULDs for human performance by answering these two questions: What must people do more, better, or differently if the desired business results are to be achieved? What organizational supports are required for this performance to be enabled? This chapter provides techniques ...

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