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Performance Consulting, 3rd Edition by Dick Handshaw, Patricia Pulliam Phillips, Jack J. Phillips, James C. Robinson, Dana Gaines Robinson

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THIRD PHASE

Implement and Measure Solutions

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This section of the book has the following chapters:

CHAPTER 9: ALIGNMENT AND MEASUREMENT MODEL

Now that solutions have been selected, and before they are implemented, it is time to form a plan for how the entire initiative will be measured. This chapter introduces the Alignment and Measurement Model. This model is a framework used to develop a comprehensive measurement strategy for five levels of results that are possible within a performance consulting initiative.

CHAPTER 10: DEVELOP AND IMPLEMENT A DATA COLLECTION PLAN

This chapter describes the process and techniques for creating a measurement strategy ...

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