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Performance Consulting, 3rd Edition by Dick Handshaw, Patricia Pulliam Phillips, Jack J. Phillips, James C. Robinson, Dana Gaines Robinson

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FOURTH PHASE

Report and Sustain Results

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This section contains the following chapter:

CHAPTER 12: REPORT RESULTS AND DEVELOP PLANS FOR SUSTAINING RESULTS

With data in hand, now it is time to share those results with our clients and other stakeholders. Techniques to prepare for and manage a report meeting are provided in this chapter. In addition, five principles are discussed for ensuring that the gains accomplished are sustained. We describe three triggers that indicate a need to actively reengage with your client before any gains are lost.

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