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Performance Consulting, 3rd Edition by Dick Handshaw, Patricia Pulliam Phillips, Jack J. Phillips, James C. Robinson, Dana Gaines Robinson

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Index

Access to clients, 11, 14, 18, 43–46

proactive approach to, 43, 45

in project client, 46

in sustained client, 43–46

Access to information and tools in organization, 143, 146

Accomplishments, 258

CAUSE assessment of, 141

performance needs for, 24–25, 27

SHOULD assessment of, 99

Accountability

and client trust in consultant, 53

shared by client and consultant, 14–15, 181, 244

in strategic initiatives, 42

Acquisition costs, 228

Action plans, 155–156, 206

Administrative costs, 230

Agency needs, 24

Agenda of data reporting meetings, 240, 241, 242, 250, 255

Alignment and Measurement Model, 170–181, 206, 257

logic of, 175

website resources on, 181, 254

work-at-home initiative example of, 176–181

Analytical approaches to return on investment measurements, ...

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