June 2015
Intermediate to advanced
312 pages
6h 43m
English
book
Performance Consulting, 3rd Edition
by Dana Gaines Robinson, James C. Robinson, Jack J. Phillips, Patricia Pulliam Phillips, Dick Handshaw
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Glossary
Alignment and Measurement Model: A model visually displaying the alignment between the five needs assessed on the front end of a performance consulting initiative (the current state) and the five needs measured following implementation of solutions. The objectives established for each of these five levels of need serve as the goals for the desired state results (the SHOULD).
Benefit/cost ratio (BCR): The ratio of monetary benefits divided by costs. A benefit/cost ratio of 2:1 means that for every $2 in benefits, there was a cost investment of $1.
Business needs: The operational goals for a unit, department, or organization. These typically are measured in a quantifiable manner (e.g., reduce waste by 5 percent).
Business results (Level ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.