July 2026
Intermediate
338 pages
8h 12m
English
Content preview from Service Design
192
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9 Stakeholder engagement
This chapter covers the Stakeholder Engagement service, which is an auxiliary service within the Service Design Service Framework (SDSF). The Stakeholder Engagement service is applied when conducting each of the SDSF services as they all require service designers to collaborate with their customers and other stakeholders.
Hunsley et al. (2025) provide the following value proposition for the Stakeholder Engagement service:
To support the achievement of business change success through effective stakeholder relationship management and communication.
Business change success encompasses many areas of concern, including service design.
Given that value co-creation is one of the key elements of ‘service thinking’, ...
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