July 2026
Intermediate
338 pages
8h 12m
English
Content preview from Service Design
xvi
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FOREWORD
In December 2025, we facilitated a workshop at the Service Design Forum in London to explore the current state of service design within organisations and as a profession more widely. Participants were asked to consider the service design services offered within organisations, the practices, tools and techniques in use, and the state of the service designer role, profession and community. The findings from this workshop provided relevant insights into the state of the service design discipline.
Service design is being applied in many organisations to develop and improve services for both internal and external customers. However, the value offerings of service designers can vary widely between organisations and business contexts, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.