July 2026
Intermediate
338 pages
8h 12m
English
Content preview from Service Design
277
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
BIBLIOGRAPHY
Ackoff, R., 2016. Systems, messes and interactive planning. In The social engagement of social science, a Tavistock Anthology, Volume 3 : The socio-economic perspective, 3, p. 417.
Alter, S., 2008. Service system fundamentals: Work system, value chain, and life cycle. IBM Systems Journal, 47(1), pp. 71–85.
Bitner, M. J., Zeithaml, V. A. and Gremler, D. D., 2010. Technology’s impact on the gaps model of service quality. In Maglio, P. P., Kieliszewski, C. A. and Spohrer, J. C. (eds.), Handbook of service science (pp. 197–218). Springer.
Brown, T., 2019. Change by design. Harper Business.
Cadle, J., Paul, D., Hunsley, J., Reed, A., Beckham, D. and Turner, P., 2021. Business analysis techniques: 123 essential tools for success ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.