Philip Kotler
I have always been intrigued with what happens in a store when someone goes to buy something. I remember entering a camera store with an intention to buy a Sony camera. I walked out 20 minutes later with a Sharp camera. Why? What happened?
I knew that I had a good opinion of Sony, Sharp, Nikon and Canon cameras. They constituted my ‘consideration set’. The salesperson showed me the Sony that I asked for. He added, however, that the Sharp had some additional features and that the price was lower. That was enough to change my mind. I could have been influenced by other factors such as shelf location, point of purchase displays, warranty differences, stock availability and so on.
Most brand building has taken place before ...
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