August 2015
Beginner
370 pages
7h 11m
English
Content preview from Successful User Experience: Strategies and Roadmaps
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Chapter 12
Service Design
Abstract
This chapter argues that service design is UX by bringing UX design principles to the field of service design. One case study describes service design for a design conference and one discusses voting systems in terms of service design.
Keywords
Service
User journey
UX
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
Jeff Bezos
Service Design
Service design is an emerging field which began in the early 1990s, and shares many elements of UX. Service design is about creating a positive service experience for the person for whom the service is intended. It is similar to UX in many ways because it includes method and processes that will support the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.