August 2024
Intermediate to advanced
545 pages
15h 41m
English
book
The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
by Ross Smith, Emily McKeon, Mayte Cubino Gonzalez
Content preview from The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
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14
Utilization of AI for Operational Success
Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.
—Walt Disney
Customer service and support is one of the top enterprise scenarios for applying AI technology. The ability to forecast customer case arrival volume directly impacts resourcing, budget, customer satisfaction, and, at a high level, operational excellence. This forecasting is not merely a predictive tool but a strategic asset that ensures organizations can deliver timely, effective customer service, thereby maintaining high levels of customer satisfaction and loyalty. Accurate forecasting ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.