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Leadership Excellence in the Era of AI
The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.
—Dr. Martin Luther King, Jr.
Today’s customer service and support leaders are at the forefront of their own revolution, steering their organizations into the uncharted territory of AI. This transition parallels other historical and technological transformations, such as the Industrial Revolution’s shift from manual to mechanized production or the digital revolution’s move from analog to digital technologies. Each of these pivotal moments required visionary leadership, a willingness to embrace the unknown, care and empathy for their constituents, and a ...
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