August 2024
Intermediate to advanced
545 pages
15h 41m
English
book
The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
by Ross Smith, Emily McKeon, Mayte Cubino Gonzalez
Content preview from The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
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17
Leadership Excellence in the Era of AI
The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.
—Dr. Martin Luther King, Jr.
Today’s customer service and support leaders are at the forefront of their own revolution, steering their organizations into the uncharted territory of AI. This transition parallels other historical and technological transformations, such as the Industrial Revolution’s shift from manual to mechanized production or the digital revolution’s move from analog to digital technologies. Each of these pivotal moments required visionary leadership, a willingness to embrace the unknown, care and empathy for their constituents, and a ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.