August 2024
Intermediate to advanced
545 pages
15h 41m
English
book
The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
by Ross Smith, Emily McKeon, Mayte Cubino Gonzalez
Content preview from The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Dedication
To the next generation—Sela, Scarlett, and Paz, and to Maddy, Emma, Clara, and Roo—who will all grow alongside the AI. Always celebrate your humanity! Sincere thanks to my friends Mayte and Emily and everyone who made this work possible.
—Ross
To Sofia, Tiago, and Laura: your curiosity and strength are my endless inspiration. Always dream big! To my family and friends for their support and encouragement. And to Ross and Emily for revolutionizing my life with the most amazing journey ever.
—Mayte
With all my love to my family—I am forever grateful for your belief in me. Your unwavering support, patience, and love have been my greatest motivation. To Ross and Mayte, you have infinite creativity and knowledge, and I’m thankful for your ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.