Make It a People Business
The need for connection and community is primal, as fundamental as the need for air, water, and food.
—Dean Ornish, physician and researcher
What business are you in? I’m not asking what sector of the economy you serve (for example, healthcare, retail, financial services). I’m asking if you are in a product-focused business, a service-centric business, or something else?
I’ve been fortunate to work with leaders at Starbucks and write two books about the company (The Starbucks Experience: 5 Principles for Turning Ordinary ...
Get The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
