October 2019
Beginner
304 pages
7h 27m
English
book
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
by Joseph Michelli
Content preview from The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
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Think Magical and Memorable
Sometimes you will never know the value of a moment until it becomes a memory.
—Theodor Seuss Geisel (“Dr. Seuss”), children’s author and cartoonist
In Chapter 6, we explored how Airbnb seeks to support a service ecosystem that delivers magical and memorable travel experiences through responsiveness, convenience, needs fulfillment, and personal care. In this chapter, we will look at how Airbnb’s hosts deliver service with heart. But before we get into host stories, let’s put hospitality excellence in context.
Throughout ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.