The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Claim and Share Your Value

The more we share, the more we have.

—Leonard Nimoy, actor, director, and author

In Chapter 8, we explored how Airbnb empowers hosts, host communities, and Airbnb’s employees. Implied in the concept of empowerment is the idea that one party (in this case, Airbnb) enables the other (for instance, hosts) to use a power they had previously not claimed. In this chapter, we will look at how hosts leverage the power of their knowledge, interests, skills, and properties to create various types of value for guests. We will also ...