The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
by Joseph Michelli
Foreword
A decade ago, during Airbnb’s first year, 21,000 guests arrived at our Homes listed on Airbnb. In 2019, we’re celebrating our 500 millionth guest arrival. Airbnb hosts have welcomed half a billion guests across 191 countries in over 81,000 cities around the world.
We’ve spent much of the past decade helping people welcome travelers into their homes, make connections, and even discover lasting friendships. As I write this, somewhere in the world, more than 350 people per minute are checking into an Airbnb.
A funny thing happened along the way: We realized that our hosts were helping us reimagine travel for the better. At the same time so many other brands began to commoditize tourism, Airbnb was empowering experiences that are local, ...
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