Soft Skills Yield Hard Results

1  Commit to Leadership First, Everything Else Second

Delivering Results Through People, by People, and with People

2  Lead Differently Than You Think

Think Analytically, Act Collaboratively

3  Embrace Your Softer Side . . .

(and Move from Good to Great as a Result)

4  Forge Right Relationships, Drive Right Results

Go Sideways to Move Ahead

5  Master Communications: Always and All Ways

Compelling the Action You Need

6  Inspire Others

You Can’t Lead If Others Won’t Follow

7  Build People, Not Systems

Increase Capability and Capacity to Deliver Results

8  The Professional Payoff: Delivering Business Results

You Get to Maximize IT Value—the Job You Signed Up to Do

9  The Personal Payoff ...

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