ACKNOWLEDGMENTS

Unless you have gone through the process, it can sound clichéd to say that writing a book that draws on such a broad research base is truly a team effort involving dozens of people whose names don’t appear on the cover. But as we have discovered the cliché is true. This book was a collaborative effort.

We want to especially thank all the CIOs, CEOs, and other executives who contributed their time, enthusiasm, experience, and insights. Although they are quoted throughout, we would like to publicly thank them here. Our sincere thanks go to: Sherry Aaholm, Marv Adams, Ramón Baez, Dave Bent, Pascal Buffard, Sandra Camelo dos Santos, Rich Chapman, Barbra Cooper, Thomas G. Day, Stephen Fugale, Richard Gius, Dick Gochnauer, Shinji Hasejima, ...

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