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The CIO Edge
book

The CIO Edge

by Graham Waller, Karen Rubenstrunk, George Hallenbeck
November 2010
Intermediate to advanced
240 pages
4h 31m
English
Harvard Business Review Press
Content preview from The CIO Edge

art

BUILD PEOPLE, NOT SYSTEMS

INCREASE CAPABILITY AND CAPACITY TO DELIVER RESULTS

Gerald Shields, CIO of Aflac, the large insurance company, vividly recalls the “aha” moment, a specific day in April 1997, when he realized his role needed to fundamentally change. It came after IT finished—on time and on budget—a huge, complicated project. The group had relentlessly driven to the goal and brought it across the finish line, albeit via a “death march” of continuously long days—that ended well into the night—and weekend after weekend of work.

 

Once we were done, I looked around and realized that there was no one around to celebrate with me. By the time ...

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Publisher Resources

ISBN: 9781422172216