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FORGE RIGHT RELATIONSHIPS, DRIVE RIGHT RESULTS

GO SIDEWAYS TO MOVE AHEAD

Robert Runcie, chief administrative officer and formerly CIO of the Chicago Board of Education, the nation’s third-largest public school system (409,000 students, 43,700 employees, and an annual budget of $5.3 billion in fiscal year 2010), is talking about relationships.

 

One of the first things you realize is that there are some people who, while not the highest on the organization chart, have influence over everybody. That was the case with one high school principal, who, when I first encountered him, could only be described as my arch-enemy.

I met him after I had been ...

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