LEAD DIFFERENTLY THAN YOU THINK
THINK ANALYTICALLY, ACT COLLABORATIVELY
It is a very simple example, but it makes an extremely important point. Listen as Stephen Fugale explains how he made the mental shift from knowing exactly what needed to be done and plowing ahead, to determining a course of action that would guarantee that the right solution would not only be implemented, but also embraced.
I had changed industries, moving from insurance and employee benefits at CIGNA Group Insurance, to becoming the CIO at Villanova University.
Once I got there, it was apparent to everyone that our phone system needed to be replaced. I had what I thought ...
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