INTRODUCTION

SOFT SKILLS YIELD HARD RESULTS

LET’S BEGIN WITH THE GOOD NEWS. There has never been a more energizing time to be a chief information officer, or CIO. Technology is the single most powerful enabling force available in business today—a tool executives and boards of directors increasingly recognize for its potential.

But be careful what you wish for! We now must meet those heightened expectations. Answering the question, “How can CIOs best deliver on the promise of IT?” is what this book is all about, and we begin by building on what you already know.

CIOs understand they need to manage IT processes in order to deliver results and to meet key expectations. They also understand the need to lead people in order to deliver on those goals. ...

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