The Collaborative Organization: A Strategic Guide to Solving Your Internal Business Challenges Using Emerging Social and Collaborative Tools

sevenThe Adaptive Emergent Collaboration Framework

The goal of this chapter is to provide an emergent collaboration framework that organizations can use and adapt to meet their needs. This framework not only addresses collaboration within the enterprise but also includes collaboration with customers. I have found that the difference between developing a specific employee framework and developing a specific customer framework is small. Thus, although this book and this framework are meant to be used as a model for enterprise collaboration, they can also be used as a way to devise a customer collaboration strategy.

This is not the first framework that has been created; several other models and frameworks have been developed around emergent collaboration. ...