The Collaborative Organization: A Strategic Guide to Solving Your Internal Business Challenges Using Emerging Social and Collaborative Tools

foreword

The problem is not new. You run an organization with many people, all working for some common goals: your goals. You tell them what you want done and give them the time and money to do it. Sounds simple enough, but it never is. They complain to you that they don’t know where to find the information they need to get their jobs done. You know of experts in the company who can help them, but they can’t find the experts without your help. Over time you lose a few good employees, some of whom were experts. Some retire, and some find other jobs, and you wonder how much knowledge just walked out the door.

Now let’s look at this from the perspective of one of the many workers in your organization. Let’s assume that she knows her job and how ...