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The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer by Richard E. Zultner, Peter C. Patton, Bijay K. Jayaswal

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Endnotes

1  Y. Akao and G. Mazur, "The Leading Edge in QFD: Past, Present, and Future," in International Journal of Quality and Reliability Management, Vol. 20, No 1, (2003).

2 R. E. Zultner, "Blitz QFD Tutorial," in Transactions from the 10th Symposium on QFD Tutorials (Ann Arbor, MI: QFD Institute, 1998).

3 R. E. Zultner, "Defining Customer Needs for Brand New Products: QFD for Unprecedented Software," in Transactions from the 11th Symposium on QFD (Ann Arbor, MI: QFD Institute, 1999).

4 R. E. Zultner, "Project Estimation with Critical Chain: Third-Generation Risk Management," Cutter IT Journal, Vol. 12, No.7, July 4–12.

5 Y. Akao, Ed., Quality Function Deployment: Integrating Customer Requirements into Product Design. Translated by Glenn ...

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