March 2007
Intermediate to advanced
71 pages
2h 6m
English
book
The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer
by Bijay K. Jayaswal, Peter C. Patton, Richard E. Zultner
Content preview from The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer
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Discussion Questions
- In this short cut, to focus on a key customer segment, you have to first focus on the most important goal of the project. Pick a software project and a primary goal, and then identify the key customer segment. Now change the primary goal and explain why a different customer segment is the most important.
- In this short cut, following the Blitz QFD approach, only one key customer segment is given as an example. For software you are familiar with, identify at least three customer segments and give an example of a unique customer need for each segment. Can the needs of all segments be met with a single software product? (Do you think it is easier or harder to meet the unique needs of customer segments in software or hardware ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.