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The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer by Richard E. Zultner, Peter C. Patton, Bijay K. Jayaswal

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About the Authors

Richard E. Zultner is an international consultant, educator, author, and speaker. Applying powerful improvement methods, such as QFD, to high-tech software-intensive products and processes has been his primary focus for over ten years.

He is a founder and director of the QFD Institute—a nonprofit organization dedicated to the advancement of the theory and practice of QFD. For his pioneering work in Software QFD, he received the International Akao Prize in 1998. He is also a certified "Jonah" in the Theory of Constraints (TOC), and is a Six Sigma Master Black Belt, specializing in Design for Six Sigma.

Richard provides consulting and training in Software QFD, Design for Six Sigma, and Critical Chain Project Management.

Richard ...

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