March 2007
Intermediate to advanced
71 pages
2h 6m
English
book
The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer
by Bijay K. Jayaswal, Peter C. Patton, Richard E. Zultner
Content preview from The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer
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Additional Resources
You can obtain additional information about most of the topics in this article from the following source:
The QFD Institute, 1140 Morehead Ct., Ann Arbor, MI 48103; www.qfdi.org
The QFD Institute, a not-for-profit organization, offers both public and in-house courses on basic QFD for hardware, services, and software (known as the QFD Green Belt program). They also provide courses on QFD for Design for Six Sigma and for academics, as well as a QFD Black Belt program for organizations that are serious about ensuring customer satisfaction with QFD. They also offer an annual conference and periodically host the international QFD symposium.
The following sites provide additional material for this article:
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.