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The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer by Richard E. Zultner, Peter C. Patton, Bijay K. Jayaswal

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The Design for Trustworthy Software Compilation

UnderstandingCustomer Needs

Software QFD and the Voice of the Customer

Bijay K. JayaswalPeter C. Pattonwith Richard E. Zultner

This article is an adaptation of Chapter 11 from the book Design for Trustworthy Software by Bijay K. Jayaswal and Peter C. Patton (0-13-187250-8, Prentice Hall).

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