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The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer by Richard E. Zultner, Peter C. Patton, Bijay K. Jayaswal

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Key Points

  • QFD is a quality system. QFD is not "doing a 'House of Quality' matrix." "Kindergarten QFD" is just doing a "House of Quality" matrix, especially if no one can explain why that matrix (and not any of the other matrices in QFD) was done, and done first. QFD is not a canned method, and you should tailor it to the project's needs and the organization's development process. Stagnation occurs when the QFD process in an organization remains substantially unchanged for many years.
  • QFD has deployments (subsystems) to address any aspect of product or process that is important to the intended customers. Especially important for DFTS projects are deployments for quality (customer responsiveness), reliability, safety, security, and maintainability. ...

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