March 2007
Intermediate to advanced
71 pages
2h 6m
English
book
The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer
by Bijay K. Jayaswal, Peter C. Patton, Richard E. Zultner
Content preview from The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer
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Key Points
- QFD is a quality system. QFD is not "doing a 'House of Quality' matrix." "Kindergarten QFD" is just doing a "House of Quality" matrix, especially if no one can explain why that matrix (and not any of the other matrices in QFD) was done, and done first. QFD is not a canned method, and you should tailor it to the project's needs and the organization's development process. Stagnation occurs when the QFD process in an organization remains substantially unchanged for many years.
- QFD has deployments (subsystems) to address any aspect of product or process that is important to the intended customers. Especially important for DFTS projects are deployments for quality (customer responsiveness), reliability, safety, security, and maintainability. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.