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The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer by Richard E. Zultner, Peter C. Patton, Bijay K. Jayaswal

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Conclusion

Blitz QFD allows you to apply the power of QFD to software, with greater efficiency than traditional QFD approaches. It draws from the early roots of QFD in Japan before 1972, when matrices were not yet common. Blitz QFD was designed to prevent stagnation with low-power "Kindergarten QFD." As you grow in experience with QFD you will follow a migration path to the "House of Quality" matrix and beyond to more comprehensive QFD.

Blitz QFD takes an end-to-end view of the development process for your project and seeks to spend scarce person hours on the most important dimensions of your project. It delivers maximum value for the effort invested. This is a good deal for development teams.

Dr. Deming said we must view the development process ...

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