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The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer by Richard E. Zultner, Peter C. Patton, Bijay K. Jayaswal

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Review Questions

  1. How important is it to satisfy customers? How important is it to satisfy internal customers? What is the benefit if we succeed in satisfying them? What is the cost if we fail?
  2. As a modern quality system, QFD uses the new 7 MP Tools. Traditional quality systems use the basic seven quality control (7QC) tools. From a comparison of the tool sets, what type of problems will QFD be good at? What type of problems will QFD be poor at?
  3. The New Lanchester Strategy is a simple framework for considering strategic issues at the beginning of a project. What difference does it make if the project manager, or project team, understands or does not understand the expected strategic contribution of their project?
  4. What is the difference between ...

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