March 2007
Intermediate to advanced
71 pages
2h 6m
English
book
The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer
by Bijay K. Jayaswal, Peter C. Patton, Richard E. Zultner
Content preview from The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Internet Exercises
Read the "House of Quality" article by Hauser and Causing, located at the following URL:
www.amazon.com/gp/product/B00005RZ1Z/104-1647300-7414354?v=glance&n=551440
After reading the article, you should be prepared to discuss the following:
- "What's so hard about design?" Discuss the barriers and obstacles to understanding what customers really want. Are cross-functional teams the answer? What does QFD offer to help cross-functional teams?
- "Building the house." Customer attributes are phrases customers use to describe product characteristics. Distingish true customer needs as opposed to mistaking product characteristics for customer needs in new product development (that is, not upgrading an existing model).
- "Building the house." ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.