book

The Everything HR Kit

by John Putzier, David Baker

August 2010

Beginner to intermediate

256 pages

5h 48m

English

AMACOM

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Cover
Title
Copyright
Contents
Preface
Acknowledgments
Introduction: Making the Case
Human Resource Self-AssessmentCalculating The Cost Of Employee TurnoverThe Cycles Of SatisfactionThe Cycle Of EmploymentThe Recruitment Funnel
PART 1. PREEMPLOYMENT/RECRUITMENT
Chapter 1: Preliminary Tools
WHY WORK HERE?THE RECRUITMENT BROCHUREJOB DESCRIPTIONS (AKA “SUCCESS PROFILES”)
Chapter 2: Recruitment
CREATIVE SOURCING STRATEGIESActive versus Passive CandidatesIntensive versus Continuous RecruitmentCards for Everyone!Bird Dogs for Everyone!BoomerangsVendorsYour Web SiteNewspaper AdsTrade PublicationsVocational and Trade SchoolsHigh School Career DaysJob Fairs and ConventionsMoonlighters/HobbyistsRetired/Older WorkersRetiring/Exiting Military PersonnelCompetitorsEmployment Agencies (Contingency versus Retainer)New HiresOther Industries (Transferable Skills)Bankruptcies, Shutdowns, CutbacksInternet Job BoardsJailbirds (Ex-Cons)Your Employment ApplicationYour Own Candidate Files (Continuous versus Intensive Recruiting)EMPLOYEE REFERRAL PROGRAMS (aka BIRD DOGS)Employee Referral Bonus Program (Sample)ProceduresEmployee ResponsibilityHuman Resources ResponsibilityPayroll ResponsibilitySAMPLE HIRING PROCESS AND FLOWCHARTRequirementsProceduresHuman Resources ResponsibilityEQUAL EMPLOYMENT OPPORTUNITY COMMISSION (EEOC) EEO-1 SURVEYWhat Is the EEO-1 Report?Who Is Required to File the EEO-1 Report?When Must the EEO-1 Report Be Filed?Who Files the Standard Form 100EEOC APPLICANT DATA RECORD

Chapter 3: The Interview Processxy
PREPARING FOR THE INTERVIEWCANDIDATE INTERVIEW WORKSHEETBEHAVIORAL INTERVIEWING GUIDE
Chapter 4: Conducting the Interview
BEST PRACTICES IN CONDUCTING THE INTERVIEWEnsure that the Environment Is Conducive to an Effective InterviewManage the Candidate’s ExpectationsAsk the First Question80/20 RuleUse Open-Ended Questions, Clarifying Questions, and SilenceTake NotesLEGALITIES OF INTERVIEWINGNever Ask Illegal Questions, and Avoid Inappropriate OnesWhat Not to AskThe Not-so-Obvious Illegal Questions That Can Cause Major ProblemsLegal Questions — What You Can Ask About and When It Is Legal to Do SoGUT WRENCHERS: INTERVIEW QUESTIONS BY CATEGORYSelf-AssessmentWork HistoryEducation and TrainingGoals and AspirationsSkills MatchingAnalytical/Problem SolvingTeamworkFlexibilityVerbal CommunicationWritten CommunicationOrganization and PlanningManageabilityCreativityMotivationGeneral QuestionsClarifying QuestionsClerical Interview QuestionsManagement Interview QuestionsTHE FIVE MOST COMMON INTERVIEWER ERRORS1. Halo or Horns2. Contrast Error3. The “Just Like Me!” Syndrome4. 80/20 Rule5. Primacy/RecencyRED FLAGS AND WARNING SIGNSINTERVIEWING THE INTERVIEWERWhy Is the Position Vacant?What Do You See as the Biggest Challenge Facing Whoever Is in This Position in the Next Year?What Will Be Different a Year From Now if the Person in This Job Is Successful?How Would You Describe Your Organization’s Culture?
Chapter 5: Assessment
MATCHING PEOPLE TO JOBS—BEHAVIORAL ASSESSMENTHire Hard, Manage EasyHire Slow, Fire FastHire for Style, Train for SkillsUSING THE CANDIDATE ASSESSMENT FORMCandidate Assessment Form
Chapter 6: Reference Checking
NEGLIGENT HIRING—WHAT IS IT?REFERENCE CHECK PROCESSREFERENCE CHECK QUESTIONSBasic Reference Check Sample QuestionsAdditional Reference Check Sample Questions for Management-Level Employees
Chapter 7: Drug Testing
INFORMATION ON DRUG TESTING IN THE WORKPLACEFederal LawState LawsKINDS OF DRUG TESTINGEmployment Contingent on Successful Drug TestRandom Drug TestFor Cause — Reasonable Suspicion TestingDepartment of Transportation and Drug Testing
Chapter 8: Immigration
I-9 FORM—EMPLOYMENT ELIGIBILITY VERIFICATIONTYPES OF U.S. VISAS(B-1) Visa Waiver Program(F-1) Practical TrainingH-1B Visa RequirementsH-1B ProcessIssues With H-1B:H-1B AlternativesL-1 Visa (Intracompany Transfers)Green Card ProcessI-140 Immigrant Visa PetitionForm I-485, Adjustment of Status
Chapter 9: Benefits
STANDARD BENEFITS PACKAGESHealth Benefits401(k) and Savings BenefitsExtra Benefits and PerksOFFERING HEALTH INSURANCE PLANS IS A COMPETITIVE ADVANTAGEKINDS OF HEALTH INSURANCEHealth Maintenance OrganizationPreferred Provider OrganizationTraditional Indemnity Plans, or Fee for ServiceHOW TO CHOOSE A MANAGED-CARE PLAN FOR YOUR COMPANYComparing Insurance OptionsAffordability of CoverageScope of CoverageQuality of CoverageOBTAINING HEALTH INSURANCE FOR YOUR EMPLOYEESEMPLOYER-SPONSORED RETIREMENT PLANS401(k)SIMPLE IRAProfit-Sharing PlanMoney-Purchase PlanSEP IRAKeogh PlanPAID TIME OFF (PTO) OR VACATION—WHICH IS RIGHT FOR YOU?VACATION POLICIESExampleVacation PayScheduling VacationsPlantwide ShutdownHoliday or Illness During VacationTermination and Vacation PayVacation Accrual MethodsOTHER TIME OFF AND LEAVESSAMPLE POLICYDefinitionsHolidaysSuggested Recognized Holidays
PART 2. POSTEMPLOYMENT
Chapter 10: New-Employee Orientation (aka On-Boarding)
CONDITIONS NECESSARY FOR SUCCESSSUGGESTED ITEMS TO COVER DURING ORIENTATIONTOURING YOUR ORGANIZATIONMAKE A NEW EMPLOYEE’S FIRST DAY GO SMOOTHLYNEW EMPLOYEE PAPERWORK
Chapter 11: Employee Handbooks
TWO VERSIONS FOR TWO DIFFERENT PURPOSES
Chapter 12: Federal Labor Laws
EMPLOYMENT CLASSIFICATIONSNonexempt and Exempt EmployeesFull-Time EmployeesPart-Time EmployeesTemporary EmployeesFEDERAL LABOR LAWS BY NUMBER OF EMPLOYEES1 – 14 EmployeesWith 11 – 14 Employees, AddWith 15 – 19 Employees, AddWith 20 – 49 Employees, AddWith 50 or More Employees, AddWith 100 or More Employees, AddFederal Contractors, AddMOST PERTINENT LAWS DEFINEDEmployee FilesERISAEqual Pay ActFair Labor Standards Act1099 Independent Contractor ReviewImmigration Reform and Control ActNational Labor Relations ActOccupational Safety and Health ActAmericans with Disabilities ActAge Discrimination in Employment ActCOBRAFamily and Medical Leave ActEEO-1Vietnam-Era Veterans’ Readjustment Assistance ActWorker Adjustment and Retraining Notification Act (WARN)Drug-Free Workplace ActDavis-Bacon ActCopeland ActWalsh-Healey Public Contracts ActMcNamara-O’Hara Service Contract Act
Chapter 13: Performance Management
PERFORMANCE REVIEW AND DEVELOPMENTEMPLOYEE PERCEPTION SURVEYSPhases of Continuous Improvement: Where Are We?Employee Survey InstructionsEmployee Survey PurposeAdministration GuidelinesAnalyzing and Sharing Survey ResultsEMPLOYEE RETENTION TOOLKIT
Chapter 14: Discipline, Termination, Reductions in Force, and Exit Procedures
PROGRESSIVE DISCIPLINEWhat Is Progressive Discipline?Warning NoticesA Word About Verbal Counseling and Final WarningsSuspensionUnion RepresentationTips for Successful DisciplineREDUCTIONS IN FORCE, THE WARN ACT, AND COBRAReduction in ForceWorker Adjustment and Retraining Notification ActThe Consolidated Omnibus Budget Reconciliation ActPlan CoverageQualified BeneficiariesQualifying EventsEXIT PROCEDURESThe Exit InterviewNegative TurnoverPositive TurnoverExit Interview Questionnaire 1: Voluntary QuitExit Interview Questionnaire 2: Voluntary QuitTermination Letter
PART 3. LEADERSHIP AND ACTION PLANNING: TURNING INTENTIONS INTO ACTIONS
Chapter 15: Transforming Your Management Team Into a Leadership Team
TOP 10 GUIDELINES FOR CONDUCTING EFFECTIVE LEADERSHIP TEAM MEETINGSHR ACTION PLANHR STRATEGIC ACTION PLAN (DETAILED)
Conclusion
Index
About the Authors

Content preview from The Everything HR Kit

Preface

Acknowledgments

INTRODUCTION: MAKING THE CASE

Human Resource Self-Assessment

Calculating the Cost of Employee Turnover

The Cycles of Satisfaction

The Cycle of Employment

The Recruitment Funnel

PART 1. PREEMPLOYMENT/RECRUITMENT

Chapter 1: Preliminary Tools

Why Work Here?

The Recruitment Brochure

Job Descriptions (aka “Success Profiles”)

Chapter 2: Recruitment

Creative Sourcing Strategies

Employee Referral Programs (aka Bird Dogs)

Sample Hiring Process and Flowchart

Equal Employment Opportunity Commission (EEOC) EEO-1 Survey

EEOC Applicant Data Record

Chapter 3: The Interview Process

Preparing for the Interview

Candidate Interview Worksheet

Behavioral Interviewing Guide

Chapter 4: Conducting the Interview ...

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ISBN: 9780814416099

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The Everything HR Kit

by John Putzier, David Baker

Contents

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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