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The Handbook for Quality Management, Second Edition, 2nd Edition by Paul Keller, Thomas Pyzdek

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References
AIAG (1995). Potential Failure Modes and Effects Analysis Reference Guide. Automotive Industry Action Group.
——— (1995). MSA Reference Manual. Automotive Industry Action Group.
Akao, Y. editor (1990). Quality Function Deployment: Integrating Customer Requirements into Product Design. Cambridge, MA: Productivity Press.
Alloway, J.A., Jr. (1994). “The card drop shop,” Quality Progress, July.
ASQ (1981). Product Recall Planning Guide. Milwaukee: ASQ Press.
ASQ (1992). Quality Engineering Handbook. Milwaukee: ASQ Press.
Athey, T.H. (1982). The Systematic Systems Approach. Englewood Cliffs: Prentice-Hall, Inc.
Aubrey, C.A. and Felkins, P.K. ...

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