Index

A

ableness, 16, 17, 146, 148–150

academic world, 2–3

accountability, 213

to customers, 46

sustainable change and, 78

Acquire phase, 42, 44–46

advertising, 42–44

affinity bias, 110

affinity groups/networks, 144–145, 206–207

advocacy for, 164

best practices for, 207

exposure outside of, 118, 174–175

ghettoization of, 19–20

leveraging difference with, 163–165

phases in, 164–165

rapport in, 81

affirmative action, 11, 158

age diversity, 16, 146, 153–154

alternative energy industry, 53–54

American Dream, 6

American Messenger Company, 5

Americans with Disabilities Act, 150

appearance, 18, 89, 116

Apple, 6, 9, 169

assimilation, 134, 136

assumptions, 87. See also corporate culture

checking in decision making, 119

examining, 117–118

of leaders, ...

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