Chapter 4
Day Zero
You will travel in a land of marvels.
Jules Verne
Introduction
Perhaps the most difficult step to take in a lean IT transformation is the very first. We’ve seen many companies with the best of intentions start talking about lean—they send staff to conferences, go on gemba 1 walks, and become quite excited about their coming transformation, only to fizzle and never really get started. Why? A big reason why companies fail on their journeys is that they do not know how to take those first formative steps to ensure a solid start. They get lost trying to figure out where to start—asking questions such as, “What processes, practices, and tools should be used to build a solid foundation for the transformation? Not wanting to ...
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