November 2017
Intermediate to advanced
203 pages
5h 17m
English
An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.
Jack Welch
Let’s be honest: You probably are not looking forward to a chapter on process. The work of IT is complicated and messy, requires judgment, and cannot simply be put into a strict process flow that dictates how we do our jobs. We’ve all experienced the process police who try to impose bureaucratic procedures that not only don’t help but actually make things worse. No one wants to follow process for the purpose of process, with no real explanation of the value or because that’s just the way it is done around here. We couldn’t agree more. Unfortunately, this is the ...
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