IntroductionThe Lean IT HouseFoundationAlign PurposeImprove ProcessRespect PeopleProblem SolvingCulture of AccountabilityThe First Pillar: Associates—Where Value Is CreatedBehavior 1—Create ValueBehavior 2—Identify Problems and OpportunitiesBehavior 3—Improve Work Processes (through Daily Kaizen)The Second Pillar: Leadership—Where Alignment Is CultivatedBehavior 1—Set DirectionBehavior 2—Model Ideal BehaviorsBehavior 3—Coach and Develop PeopleVisual ManagementMetricsReflectionLet’s Get Started! Your RoadmapNotes