Chapter 7

Creating Great Remote Communication

Sandra is more introverted than most and thought working from home would be a joyful experience. Communication would be about business matters and nothing more. She thought she’d be able to focus more completely on her work and worry less about having to constantly interact with others. Sam is far more extroverted than Sandra and was worried about working remotely. He was afraid he would miss the energy and interaction that comes from being around people. While Sandra and Sam are both partially right, the communication skills needed when working remotely aren’t related simply to the amount of communication.

Both Sandra and Sam (and you) need to navigate the use of tools that mediate the communication; ...

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