CHAPTER 2 THE TRUST OF CHARACTER: CONTRACTUAL TRUST
“I’m really frustrated! Phil said he was going to get that report to me by 10 A.M., and here it is 3 P.M. and I still don’t have it! It’s my neck on the chopping block if I don’t get that finished project to the boss by the end of the day!”
Have you ever been disappointed by people because they didn’t do what they said they would, didn’t do what they had promised?
“The boss wants it done yesterday!” Mary said in exasperation. “We’ve got to get this product to market in two weeks, yet there are major problems with it that will take longer to get ironed out.”
Have you ever been frustrated because a leader made an unreasonable request of you, and ...
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